Privacy Policy

Effective Date: April 1st, 2026

At Chefsynk, we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy describes how Chefsynk (“we,” “our,” or “us”) collects, uses, stores, shares, and protects information when you use our mobile application, website, and related services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as information collected automatically through your use of the Services.

Personal Information This may include:
Name
Email address
Phone number
Business name and business address
Account login credentials
2. Usage and Device Information We may automatically collect:
IP address
Device type, operating system, and browser type
App usage data and diagnostic information
3. Location Information The Chefsynk Driver app collects precise location data (GPS) from your device. Location data is collected:
While the app is in use (Foreground): To enable delivery assignment, navigation, and route optimization.
While the app is running in the background: To enable real-time delivery tracking and verification of service completion, subject to user permissions granted on your device.

Location data is used solely for delivery-related functionality and is not shared with third parties for advertising purposes. This data is automatically deleted after 7 days.

Additional Information Any other information you choose to provide through forms, communications, or in-app interactions
2. How We Use Your Information

We use collected information only for legitimate business and service-related purposes, including:

Providing, operating, and maintaining the Services
Managing user accounts and authentication
Communicating with you regarding support, updates, and inquiries
Improving app functionality, performance, and user experience
Ensuring platform security and fraud prevention
Enabling real-time delivery tracking and route optimization using location data
Complying with legal obligations and enforcing our policies

We do not use personal data for sale, advertising resale, or unauthorized profiling.

3. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. Data is transmitted using secure protocols where applicable.

4. Data Retention

We retain different types of data for different periods based on their purpose:

Data Type
Personal Information (Name, Email, Phone)
Account Login Credentials
Location Data (GPS)
Usage & Device Information
Business Information
Retention Period
30 days after account deletion
Duration of account activity
7 days
30 days
Duration of account activity
Deletion Method
Automatically deleted after 30 days
Deleted upon account deletion request
Automatically deleted after 7 days
Automatically deleted after 30 days
Deleted upon account deletion request
All data is retained only as long as necessary to fulfill the purposes described in this Privacy Policy.
Once the retention period expires, data is permanently and securely deleted from our servers.
In cases where legal, regulatory, or security obligations require it, certain minimal data may be retained beyond these periods.
30 days
Duration of account activity
5. Account Deletion and How to Delete Your Data

You have full control over your data. You can request deletion via email: Send a deletion request to contact@chefsynk.com with the subject line “Account Deletion Request” and include your registered email address.

What happens after your request:
Your request will be verified within 3 business days
Your account and all associated personal data will be permanently deleted within 30 days of verification
You will receive a confirmation email once deletion is complete
Location data is automatically deleted within 7 days regardless of account status
Certain data may be retained if required by law, security, or regulatory obligations — you will be informed if this applies to your request
You also have the right to:
Access your personal data
Correct inaccurate information
Request a copy of your data
Withdraw consent at any time

For any of the above requests, contact us at contact@chefsynk.com

6. Sharing of Information

We may share personal information with trusted third-party service providers solely for purposes such as:

Hosting infrastructure
Payment or communication services
Technical support and analytics

All such parties are contractually required to protect information and use it only as necessary to provide services on our behalf.

We do not sell, rent, or trade personal information for marketing purposes

7. Cookies and Tracking Technologies

Our Services may use cookies or similar technologies to:

Improve performance and functionality
Analyze usage trends

You may control cookies through your device or browser settings. Note that some features may be limited if cookies are disabled.

8. Compliance With Laws

Chefsynk processes personal information in accordance with applicable data protection laws and regulations. Where required, we take additional steps to ensure lawful data handling and user consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted within the app or on our website, and continued use of the Services constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
Email: contact@chefsynk.com

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